2016 Carrot Year-End Review – We Take Look Back On An Amazing 2016

2016 was a banner year here at Carrot and our customers. Here’s a brief snapshot at some cool things that happened in 2016.

It was an outstanding year for our Carrot members and another amazing year of growth for our team and company. We’ve been able to grow and add exceptional team members so we can focus on YOU. Amplifying our members to get more out of their business, so they can do more of what makes their heart sing.

Let’s recap some of the cool stuff in this quick post!

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So, What Happened In 2016 Here At Carrot???

Clients crushed it generating leads

14 awesome new features released

Customer Success team worked their tails off

Our team grew and had a blast

… and more!

Here we go!

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Hundreds Of Thousands Of Leads… You’re Crushing It!

You guys made another forceful charge in 2016. With over 200,000 leads coming in this year (when you DON’T count phone call leads… which we can’t track in Google Analytics currently) you’re pulling in more PPC, SEO, and social media online leads as a collective group than any other real estate investor lead generation platform… by far. Keep crushing it!

52% From Mobile Devices

Which States Converted More Leads? Well…

 9 Major NEW Features Launched

Another Core Value of ours is “constant never ending improvement“… and both our members and Carrot continued to push this value. In addition to the features, we released in 2016 to help our clients spend less time hassling with tech and marketing issues and to pull in more and better track leads…

New Innovative Features we rolled out in 2016 include (but not limited to)…

• Robust Analytics, Slick Dashboard, and Fresh Site Design Options
• Autocomplete Address for Real Estate
• All Your Leads In One Place, Campaign Tracking
• Carrot Lead Manager For Real Estate Investors + Agents

And here’s the latest new feature we launched just in the past few weeks… at NO extra cost to you.

Enjoy :-)

400+ “Doses Of Awesomeness” From Clients
Changing Their Businesses And Lives!

We LOVE those! And those are just the ones we get each week… not counting the hundreds that happen that we never hear about!

Our Team: Bigger, Tighter, More Awesome

2016 brought a lot of changes, growth, fun, and challenges with our team here at Carrot. But I can say that we fully lived and breathed our Core Values each and every day. How?

Well to name a few…

The Carrot Community And Our Carrot Team Was
Able To Raise Over $6,700 For A Cause

When we started Carrot we decided to do it differently than my previous companies.

We said… “Everything will be focused on us living and delivering our Core Values within our team and our customers, building fun into our company, being a ‘beacon of positivity and possibility‘ for our clients and community, and truly genuinely care about people… so this company and our team can amplify those great people and great causes around us”.

October was one of the times that we had the opportunity to give back to a very special cause.

2,000+ runners and walkers brought positive attention to the tragic events that happened at Umpqua Community College in 2015 in our small Oregon community.

The Umpqua Strong Race 9k and 5k event was created to honor the victims and raise money for UCC foundation. The event raised more than $60,000 which goes toward funding 10 scholarship programs in the names of the shooting’s victims and survivors.

It’s a HUGE testament to the amazing community of clients, listeners, and team members we’ve been able to attract over the years that we were able to raise over $6,700 for the cause!

19,000+ Live Chats With Clients (4x the 2015 total)

This is a testament to our members and our AMAZING Carrot support staff. You guys were busy and we’re here to help you succeed. Our team helped our Carrot members through the many, many difficult spots in 2016. We process hundreds and hundreds of tickets and live chats per week and we’re humbled by the ratings you gave our team during your interactions with us.

We work very hard so you can spend less time working with our software and more time closing deals.

World-Class Net Promoter Score
(up there with the big boys!!!)

One of the most effective ways to gauge the happiness of your customers and how well (or bad) you’re doing is with something called the “Net Promoter Score”. It’s basically a question (like the one above) that asks how likely you are to recommend Carrot to a friend or colleague. With 500+ responses in the 2nd half of 2016 alone… the vast majority scored us a 9 or 10… leaving us with an impressive NPS of 73.

Now to put that into perspective… here is what some of the most respected companies in the world have scored for their NPS:

Yes, we’re still early in our implementation of Net Promoter Score, but you can better believe that we’re striving in 2017 to make our clients even more happy, successful, and to change the way people expect companies to serve them in the future after they experiene the service the “Carrot Way”.

Over 100,000 YouTube Views, 1k + Subscribers
And Climbing!

Our First Carrot Team Retreat + A Growing Team…

4 years ago, Carrot was a one-man show… then we quickly added our CTO, built out the Customer Success team. Now the team is continually growing to stay ahead of the curve so our members can also stay ahead of the curve from their competition.

We’ve been proud to add 3 more full-time members to the Carrot team. We’re also super excited and humbled to have the opportunity to amplify our members lives as well as our team and their families.

Carrot Office Expansion Of 2016!

As our team grew, we took over more of theLoft Entrepreneur Co-Workspace that we run here in Roseburg, Oregon… quadrupling our square footage and adding a kegerator (which every office needs right?). We added a new content studio, a nice spot for our customer success team to crush it everyday, and more!

 We Launched The CarrotCast Podcast!

This is why we do it…

Finalist In The Oregon Entrepreneur Network
“Entrepreneur Achievement Award” 2016

We didn’t bring home the award, an amazing company won but we were thrilled to be nominated and made it to the final 3… which is a HUGE compliment to what we’re building here at Carrot.

THIS Is Why We Do It…

(So much so, it’s one of our Core Values)

Carrot Members Christmas Carrot Love (gotta love that!)

Hundreds of Carrot Bud shots from around the world were sent to us throughout the year…